All goods supplied by MFUK Design & Furniture Ltd (MFUK) are subject to the following terms and conditions:
All references to “we”, “us” and “our” in this document shall be deemed to references to MFUK Design & Furniture Limited. Any reference to “The Company” shall be referring to MFUK Design & Furniture Limited. Singular shall be taken to also mean plural and vice versa. The website www.liangandeimil.com is the property of MFUK Design & Furniture Limited. The contents and copyright are held by The Company. Any reproduction of images and contents without the prior consent of the Company is forbidden. While we make every endeavour to ensure the content of the website is correct and accurate we do not warrant this fact.
‘The Customer’ means the company or firm which place the order with the Company.
‘The goods’ means the article or item described in the order
‘The order’ means the order placed by the Company for the supply the good
MFUK Design & Furniture Limited reserves the right to change these terms and conditions from time to time without notice to you and the changes will take place on the same day they are posted.
MFUK Design & Furniture Ltd is a trade only supplier and require evidence of business trading from potential buyer to open a trade account with us. The potential buyer will provide documentary proof of trading in the form of business invoices, VAT certificate… etc. as well as a completer full application form, which can be found on our website www.liangandeimil.com
The Company reserve the rights to reject any application they feel is not matching the criteria required or to cancel any trade accounts without notice.
The Company reserves the right to change prices at any time and without notice.
Purchase of Products & Payment
Orders of goods should be made in writing. If orders are taken over the phone we cannot be responsible for errors which may occur. Orders are subject to deposit or satisfactory credit as described elsewhere in the terms and conditions.
Where no credit terms exists, orders require receipt of a deposit to confirm them. The deposit will be detailed on a pro forma and should be paid within 7 days of the order being placed. After this time we reserve the right to cancel the order without notice. Full payment must be received prior to the goods being dispatched. We will tell you when the goods are ready and our delivery date will be dependent on cleared funds. Payment is always in Sterling and we accept ONLY bank transfer payments. Where credit terms exist the terms of the agreement must be adhered to. Failure to adhere to the terms set out may lead to a suspension of the credit account without notice. We reserve the right to charge interest of late balances at 5% above the lending rate of The Barclays Bank, varying from time to time. Where payment is being made from foreign banks or where the transaction incurs fees please ensure that the funds received in Sterling are sufficient to amount of the invoice, after exchange rate movement and bank charges. The title of the goods does not pass and they remain the property of the Company until all monies owing have been paid.
Stock of products
Stock showing on our website is not guaranteed as it is not updated timely and we receive orders from our customers via many different ways. We try our best to update the stock on our website as frequent as possible to improve the accuracy. If there is any discrepancy on the stock showing on our website we will inform you once we receive your order.
Formation of contract
All contracts made by The Company are subject ONLY to these terms and conditions of trading and they will exclude all terms contained in any document issued by the customer.
The Company reserves the right to review prices, terms, product ranges and finishes at any time, and therefore these are subject to changes without notice.
The Company reserves the right to inforce our customers to sell our products on their website at least at the minimum RRP shown in our price list.
All our products sold on a third party website will have to be shown under the brand name of the seller: ‘Liang & Eimil’.
The prices quoted are in sterling and are excluding VAT, carriage and installation at the relevant rate unless otherwise stated. The Company reserves the right to change prices at any time and without prior notice. Where goods have been ordered and the price of the goods are increased between the point of order and the point of despatch the customer will have the right to cancel and receive a full refund. Invoices include value added tax at the appropriate rate. Where goods are being sent out of the EU, and we are not supplying the delivery service, we will require proof of export before any vat can be returned. In these cases the invoices will be raised including vat and we will require full payment of the invoice before we release the goods for shipment. Where goods are being sold to a vat registered client in an EU state, we require a valid VAT number before we can release goods without the payment of VAT. If we are not organizing the export of the goods we will also require proof of export to exempt the sale from UK VAT.
Should any written invoices issued by the company show any price discrepancies with the prices showing in the company price list or the company website, the prices in the company price list or the company website must be prevailed and the customer is entitled to pay the difference before the items could be released.
RRP means Recommended Retail Price. MFUK Design & furniture Ltd provides a minimum recommended selling prices for all our furniture collections.
The Company reserves the right to inforce our customers to sell our products on their website at least at the minimum RRP shown in our price list.
Returns, damage and unwanted or dispute goods
If you are unfortunate enough to receive a product which is damaged or incorrect in any way, we will do our very best to repair, replace or refund the product. In some circumstances a replacement will be invoiced to you in order to send you a replacement, in this instance a credit or refund will be issued to you once the original one has returned to us in the condition it was delivered in if repair will not be appropriate. We reserve the right to collect the faulty goods and give a full refund without offering a replacement or repair. The Company will not be held responsible for any lose or costs caused to the customer.
In order to assist us in providing an excellent service and to avoid ambiguous situations we ask that all damage, or unwanted item be reported to our customer services within 48 hours of receiving delivery with photos by filling and submitting the Returns Form on our website https://www.liangandeimil.com/returns/
After 48 hours of receiving delivery, we cannot be held responsible for any product found to be damaged or missing. Where we are requested to deliver to a warehouse or other holding location it will be the buyers responsibility to ensure the goods are fully checked in line with our notice period above. We will not be liable for damage discovered more than 48 hours after we have delivered of the goods. We does not accept damage claims that have resulted in misuse of the product or in installation.
Where it is agreed that product should be repaired we will work with the customer to effect a quick and efficient repair of the product. Due to the nature of the product and often specialist finishes, we cannot always give accurate timescales for the completion of a repair. We require skilled craftspeople to complete repairs to the appropriate standard. We will do our utmost to procure these services as quickly as possible but sometimes such services are not readily available. If we consider the time to repair unreasonable we reserve the right to collect the product and supply a full refund.
Where goods are returned through no fault of our own we are happy to accept undamaged, boxed product in its original inner and outer packaging for credit to the customer’s account. We ask that clients return unwanted product within 10 working days of receiving it. We will not accept a return of product more than 10 working days following delivery. We do charge 20% restock fee on the return of undamaged boxed product in its original packaging. We also require that the product is returned to our warehouse. We will be able to process a credit in 3 working days following the receipt of the goods in the warehouse. Returns of goods from the Customer are not accepted without the previous consent of the Company and any costs involved to be paid by the Customer.
All items to be returned must be in the original packaging (including bubble wrap and cardboard) and ready for uplifting when the driver arrives to collect them. Drivers will refuse to collect any item that is not packed with adequate package indicated in this section. Please ensure that the person unwrapping the goods are very careful and keep the inner and outer wrapping of the original packaging intact. The original packaging is essential in preventing the items to be damage on return. Under no circumstances we can accept returns that do not have the original packaging.
If goods are to be returned us must request an uplift in writing within 72 hours of receipt, giving notice to the Company that the goods (or any part thereof) will be ready for collection, the Company will arrange for collection on the next available order delivery. All returned goods are subjected to a full Quality Control inspection before any decision regarding refund is made. MFUK Design & Furniture Ltd has the right to make the final decision on whether an item is defective or not. The value of the refund issued to the Customer is at the Company’s discretion and each case will be considered on its own merit. When the decision to refund has been made a Credit Note will be issued to the Customer.
Our contractual relationship is with the purchaser of the goods (our customer). Any dealings in relation to the return, repair, replacement or refund of a product, or any customer relations, will be conducted with our customer. Where our client is an interior designer and the goods have been purchased to sell on to a third party we will have no contractual relationship with the third party. As such all after sales care will be conducted with our customer and not any third parties with whom we have no contractual relationship.
The Company’s standard delivery is one man delivery only a business address. We also provide delivery to a residential address or we can deliver directly to a third party (i.e. the buyer’s client) at a extra service charge to be added to the standard delivery cost of the order. and we require at least a member from our trade customer to be present on the delivery address if the delivery is to a residential address or a third party. Alternative trade customers can arrange collection at our warehouse given previous notice.
Standard lead-time for delivery is five to ten working days after receiving full payment, unless otherwise stated.
All deliveries are standard with a one man drop to the entrance of the front door on the ground floor unless otherwise specified and the surcharge has been paid. All deliveries are made Monday to Friday between 9am and 5.30 pm. All deliveries must be signed for. The delivery date will be notified in advance by email. If there is no one to sign for the delivery, the goods would be taken back to the Company and the customer will be charged for re-deliver the goods.
Where goods are received packaged we strongly advise that the goods are unpacked and inspected within 48 hours so that we can respond to any issues arising. After this time we will not accept responsibility for damage or any issues with the goods delivered (please refer to the “returns” section above).
The customer’s premises must be in a good road access and with close proximity of the delivery point. Our standard delivery include delivery to a front door without steps only. The drivers are unaccompanied and they may require assistance with unloading, otherwise please inquiry for upgraded delivery service while placing the order.
Please note our insurance only covers us for deliver the goods to your front door and does not extend to moving items inside your property. Therefore, the Seller is not liable for any damages caused by drivers carrying stock into the Customer’s premises. Drivers must remain with their vehicle and must not leave the vehicle unattended.
All of the Company’s vehicles operate a multi-drop facility, therefore it is not possible to state an exact delivery time, but we can usually inform the customer of the day and whether am or pm in advance.
Certain items to be checked by our trade customers in front of the driver at the delivery which will be informed in advance by the seller by email. The Customer hold the responsibility to arrange someone to check these items. Failure to check these items could result in invaliding your claim on any damage.
All delivery notes must be signed and name printed by the Customer in front of the driver. In the event that the quantity of boxes is less or exceeds the quantity indicated in the delivery note, the actual quantity unloaded shall be recorded in writing and contra-signed by the Customer on the delivery note.
Collection by Customer from our warehouse
We are happy for our customers to organise collection from our warehouse in Enfield in United Kingdom. Any collection should be booked in at least 72 hours in advance by email. We will confirm the collection by email according to the availability of our warehouse. Cancellation of the confirmed collection should be requested at least 24 hours in advance otherwise a handling fee will be charged by the Company for re-arranging collection.Where clients do chose to organise collection we do not offer any discount to the product price. When goods are collected by customer or third party carriers we require that the goods are inspected at the point of collection. We accept no responsibility for loss or damage to the product once it have been collected from us.
We request at least 24 hours notice if you want to change the date of the collection or cancel the collection. Cancelled or changed collections within 24 hours of scheduled bookings may incur a surcharge.
Below is the charging scale for failed collection pick-ups beyond 24hrs of scheduled time. Charging has not factored in admin fee, purely the focus is on space and manpower which has an impact on other clients as a result of backlog.
|Boxes||Space & Man hours||Chargeable|
|1 – 5||1 pallet, 2 hours||£25|
|6 – 10||2 pallets, 4 hours||£50|
|11 – 15||3 pallets, 6 hours||£75|
|16 – 20||4 pallets, 8 hours||£100|
|21 – 25||5 pallets, 10 hours||£125|
When a product is available for delivery we will inform the client and agree a delivery / collection time. Where goods are not required immediately we will be happy to store them for the client for a period of 90 days from the date they first became available for delivery. After this we reserve the right to charge storage at the rate of £25 plus vat per week per item for items under 1m cubed when packaged and £50 a week for items in excess of this size. After 6 months we reserve the right to cancel the order and refund the item (less storage charges). Where the items are customized no refund will be given in line with our terms on cancellation of custom orders.
Carriage is extra and non-refundable.
The Seller reserves the right to not arrange delivery for certain orders to certain area but request the Buyer to arrange collection from the Seller’s warehouse.
Use of goods
All of our furniture is suitable for domestic and light commercial use only. All upholstery is suitable for domestic use.
The online retailer should get previous authorization from the Company for each product of our collection that they would like to sell on its own online shop. The Company also can provide high resolution images.
All our products sold in a third party website should appear under the Company’s brand name ‘Liang & Eimil’ and under the Seller’s product name. The retailer cannot change the product name.
The Company reserves the right to enforce to sell our products on your websites at least at the minimum RRP plus VAT shown in seller’s price list. Please request the most up to date copy of the price list.
As the Company’s stock changes each second and the stock on the Seller’s website is not updated automatically and timely, the Company does not hold the responsibility on the items run out of stock when the order is placed with us unless the stock is secured for you with paid deposit.
Images on our website or provided by the Company can only be used with written consent from the Company and they should be shown under the Company’s brand name ‘Liang & Eimil’. Any customers wishing to place the images of the Company’s products on either their own must apply for written permission for each item to be displayed.
The seller can provide photographic material for the use of the Company’s marketing literature, but the studio/room shots settings must not be use on any of the Company’s websites or marketing material.
All designs are the property of the Company and under no circumstances are to be reproduced or copied. Copyright law applies.
The Company’s products must not be searchable by product code alone, through any major search engines. The Company do not approve of using ‘multi retailer’ shopping cart systems for selling and does not allow MFUK Design & Furniture products to be sold in this way.
The Company do not allow to sell, advertise or promote Liang & Eimil products on platforms such as eBay, Amazon , Multi Retailer selling websites and Social Media sites.
The Company can only arrange delivery to the account address or the warehouse of the Retailer. The Company doesn’t arrange delivery to the customers of the Retailers. The retailer can arrange collection from the Company.
New applications from customers without retail premises which are open to the public could be refused at the Company’s own discretion.
All orders must be cancelled in writing via email. Orders can only be cancelled before dispatch. Once the good included in the order have left the Company’s warehouse the full delivery and return cost will be incurred.
Product Design and Characteristic
All designs are the property of MFUK Design & furniture Ltd and under no circumstances are to be reproduced or copied. Copyright law applies.
We make every effort to ensure the product description is correct and accurate in all publications. However our products are often made of natural materials, none of which are identical. Often each piece is subtly different from the next in shade, colour and/or texture. This is particularly true of products that contain natural materials. The products photographed in our marketing are representative of the item but may not be an identical match to another piece due to the variations in materials as noted above. Customers concerned about the matching of products should contact our sales staff who will be able to talk in detail about the individual products they are interest in.
We may occasionally alter or slightly change the design of the items. We cannot accept these as a fault. We reserve the right to change specification without prior notice.
ALL OUR PRODUCTS ESPECIALLY METAL AND GLASS FURNITURE AND UPHOLSTERY PRODUCTS ARE HANDMADE AND BECAUSE OF THIS, EACH PIECE HAS DIFFERENT SMALL VARIATIONS AND HAND MADE RELATED FINISHES. THESE ARE THE CHARACTERISTIC OF THE HANDMADE FURNITURE AND IT IS NOT A DEFECT. METAL FURNITURE HAS TO ALLOW FOR SMALL WELDING POINTS AT THE JUNCTIONS THAT ARE NECESSARY TO JOINT THE DIFFERENT PARTS TOGETHER. THESE QUALITIES ARE SPECIAL TO ALL HANDMADE METAL AND GLASS FURNITURE. NO REPLACEMENT CAN BE PROVIDED FOR THE ITEMS WITH THESE CHARACTERS.
SOME HANDLES ARE 100% HAND-MADE HANDLES. EACH PIECE HAS DIFFERENT SMALL VARIATIONS AND HAND-MADE RELATED FINISHES INCLUDING SMALL WELDING POINTS AT JUNCTIONS AND NOT BEING COMPLETELY STRAIGHT, SQUARE OR FLUSH. THERE ARE THE CHARACTERISTIC OF THE HAND-MADE ITEMS AND IT IS NOT A DEFECT. NO REPLACEMENT CAN BE PROVIDED FOR THE ITEMS WITH THESE CHARACTERS.
ALL OUR PRODUCTS CONTAIN NATURAL MATERIALS COULD HAVE SOME COLOR AND DIMENSION VARIATION FROM THE INFORMATION GIVEN. THESE ARE THE CHARACTERISTIC OF THE NATURAL MATERIALS.
All MFUK upholstery products are compliance with British fire rating standard for residential only.
All MFUK products carry a first year manufacture’s guarantee; however this does not cover accident damage or misuse of the item or damage caused by improper assembly. We will replace or refund the invoice value of the goods supplied by it under this contract which fail in normal use and service and which are returned to us within twelve months from the date of invoice.
Save as expressly herein provided and save in respect of death or personal injury resulting from the negligence of the Company, the Company shall be under no liability for, or in respect of, any defect in or failure or unsuitability for any purpose of the goods or any part thereof whether the same be due to any act, omission, negligence or willful default of the Company or its servants or agents or to faulty design, workmanship of material or any other cause whatsoever. This warranty is in lieu of and excludes all other warranties and conditions expressed or implied whether under common law statute or otherwise.