Solid wood / Veneers
As wood is a natural product, it may change and move depending on the temperature and humidity of the environment it is placed or stored in. Optimum conditions for the storage and placement of furniture is between 18-35C with a humidity level of 45-55%. We recommend the use of temperature and humidity control in more dry, hot, cold or humid environments. Do not place furniture in direct sunlight to avoid discolouration over time. As each tree is unique, figures and grains of each solid wood element may vary depending on the lifecycle and nature of the particular species.
In order to ensure the longevity of your veneered item, coasters and place-mats should be used to protect the hand-finished surfaces from bumps, scuffs or scratches.
Dust off regularly. Use a soft, lint free and slightly damp cloth to remove dust or marks. Immediately dry the cleaned area. Clean in the direction of the wood texture. Avoid stagnant moisture.
Untreated and lacquered wood
Regularly use a soft, lint free and slightly damp cloth to remove dust or marks. Immediately dry the cleaned area. Do not use abrasive or solvent based cleaners. Always clean in the direction of the wood texture. Any spillages should be wiped up immediately and dried to avoid permanent marks or mildew. Do not place furniture in direct sunlight to avoid discolouration over time.
Oiled, bleached, and waxed wood
Regularly use a soft, lint free and slightly damp cloth to remove dust or marks. Immediately dry the cleaned area. Do not use abrasive or solvent based cleaners. Always clean in the direction of the wood texture. Any spillages should be wiped up immediately and dried to avoid permanent marks or mildew. Do not place furniture in direct sunlight to avoid discolouration over time.
Protect and clean occasionally with paraffin oil-based products.
Fabric / Upholstery
Remove surface dust regularly with a vacuum cleaner on a low setting and a suitable attachment depending on the type of fabric. Do not use any solvent based cleaning agents. Remove spillages with a soft, lint free cloth immediately by dabbing and wiping in a seam to seam direction. Use distilled/purified water to avoid any chalky stains. For stains or damages please consult an upholstery specialist.
Clean regularly with a vacuum cleaner, clean only with dry cleaning solvent. Do not saturate. Pile fabrics may require brushing to restore appearance.
Glass
Glass may be cleaned with a glass cleaner. Do not use abrasive or solvent based cleaners. Coasters or mats should be used on glass tops or shelving to avoid accidental surface scratches.
Metal
Regularly use a soft, lint free and slightly damp cloth to remove dust or marks. Immediately dry the cleaned area. Do not use abrasive or solvent based cleaners to avoid damaging the finished surface. Coasters or mats should be used on metal tops to avoid accidental surface scratches.
Polished Marble or Stone Care instructions
Quarried stone or marble contains natural fissures and colour variations and as such no two natural materials will be the same. These variations and features are not considered defects as they reflect the natural and individual characteristics of the material.
Despite the perceived hardness and durability of stone and marble, their surfaces remain porous even when polished and may be stained by liquids or foods. Wet cloth with warm water may be used to maintain the stone or marble surfaces.
We recommend regularly polishing these materials with clean, neutral wax. For best results use a product containing Carnauba wax. Waxing will help to protect the surface from stains caused by water or liquids.
Synthetic leather
Dust regularly and use a slightly damp sponge periodically ensuring any moisture is removed with a dry cloth after using the damp cloth for cleaning. Use a lint free cloth with a little soapy water to remove stains. Persistent stains can be removed by carefully using a furniture-suitable cleaning solvent. Test any solvent on a small inconspicuous area for testing before cleaning any marked or stained areas.
Dust periodically using a soft, dry artists brush with light movements. Do not use any cleaning solutions. Do not place artwork in humid environments such as bathrooms and try and ensure a consistent environment in terms of humidity and heat. Do not place artwork directly over radiators or other heat sources as this may cause movement, warping or cracking to the frame, paint or canvas. To keep the colours in your paintings looking as new for longer, do not place the artwork in direct sunlight as this may cause fading of the pigments in the paint over time.
To download Velvet Care Instructions please click below:
Velvet Care Instructions
VELVET CARE INSTRUCTIONS CHARACTERISTICS OF VELVET AND HOW TO CARE FOR VELVET
Packing methods for our velvet items have been developed to ensure our velvet products are successfully transported globally, arriving at their destination in perfect condition and ready for use.
After unpacking you may see slight pressure marks in velvet. These quickly disappear once unwrapped and once the fabric has settled. All velvets are recommended to be dry-cleaned only in order to maintain the best appearance of the pile.
Velvet is a delicate fabric; the pile can easily be disturbed but with careful handling and a proper understanding of its nature, velvet based products can be enjoyed for many years.
If the pile does becomes crushed by a constant pressure or use, the angle of the pile will alter, which may result in areas of the pile appearing lighter or darker in shade. This is often described as ‘pressure marking’, which can easily be mistaken for uneven dyeing.
Newly made velvet products usually need time to condition in their environment after unpacking. During this time the pile will relax and lift, improving the richness and lustre of the velvet.
If any pressure marking continues to persist, a light steaming or gentle brushing in the direction of the pile will also be beneficial.
Pile direction
Pile up (if you brush your hand upwards and the pile feels smooth, but if you brush your hand down, it feels harsher and the pile is disturbed) gives the colour a richer and deeper appearance and any pile disturbance will disappear more quickly as the pile relaxes and blooms.
Pile down (the opposite to above) allows more light to be reflected from the velvet, so the shade will stay lighter and the pile will stay quite flat, with more of a sheen, and any pile disturbance will show more readily and take longer to fall out.
HOW TO CARE FOR VELVETS
General Care
To get the most out of your velvet upholstery or accessories, we recommend incorporating it into your cleaning routine. We suggest gently vacuuming with a brush upholstery attachment or using a soft hand brush once a week. This will remove any dust or lint that has formed on the surface of the fabric and prevent displacement of the pile over time. If you don’t have an attachment, place a pair of tights over the nozzle – this will work just as well. When vacuuming or brushing, make sure you are doing so in the direction of the pile.
Spillages
If you do spill something on your velvet upholstery or cushion, DO NOT attempt to clean it with water or rub it with a cloth. Liquids can stain velvet easily and rubbing may force the spill deeper into the fibres. Simply blot the surface with a dry, highly absorbent cloth, taking care to avoid rubbing or putting pressure on the fabric.
Once you’ve blotted the surface, simply air dry the fabric or use a hairdryer without heat at a safe distance to lightly dry the area.
If your spill is more severe, we recommend taking the fabric to a dry cleaner or upholstery specialist. Research a dry cleaner with expert knowledge of upholstery to ensure it is returned in its best condition.
Maintaining Sheen
Over time, a velvet’s pile is likely to move and experience wear due to its delicate weave. If possible, you can try using a steamer on the reverse side to fluff up the fibres. Then gently brush in the direction of the pile.
Velvet Care Instructions Video