Operations Manager

Job Title:                    Operations Manager

Reporting to:              Company directors

Direct Reports:           Warehouse Manager / Stock & Supply Co-coordinator

Salary: Negotiable depending on experience in the industry


The Operations Manager will be responsible for the management of: warehouse, logistics, stock, returns/replacements, the company facilities, health & safety as well as the management of external contractors and suppliers.

Main purpose:

The Operations Manager manages the performance of Liang & Eimil Internal operational functions covering warehouse, logistics, installation, vendors, facilities and relationship with vendors and service providers to build organisational effectiveness and capabilities to support and enable delivery of Liang & Eimil’s strategic objectives.

Key relationships:


Directors, senior management team, operations team and colleagues across Liang and Eimil


Customers, Service providers, legal organizations, health and safety bodies – other external suppliers.

The Operations Manager manages overall operations of the company and is responsible for the effective and successful management of labour, productivity, quality control and safety and health measures as established and set for the Operations of the whole company, ensuring safe and efficient operations. Serves as a company representative on regulatory issues. Enhance operational procedures, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company’s policies and applicable laws.

Responsibilities include interviewing, selection and hiring; training new and existing employees in the related departments; planning, assigning and directing work; authoring and discussing employees’ performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards.

Main Responsibilities:

  • Management of warehouse, logistic, stock, returns, installation services, facility and any other section related with operations of the company to ensure safe, efficient operations in accordance with the company’s policies and applicable laws and maximize the profit of the company and minimize the cost of the company.
  • Identify and address problems and opportunities for the related departments.
  • Responsible for KPIs of each related department.
  • Recruit, select, train, assign, schedule, coach, counsel and discipline employees in these departments.
  • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
  • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems.
  • Develop and maintain operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, logistic and shipping as well as returns from customers etc.
  • Analyse process workflow, employee and space requirements and equipment layout; implement changes.
  • Assess and improve the existing procedures for outgoing and incoming resources and track inventory for the company.
  • Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations.
  • Accomplish operational and organizational mission by completing related results as needed
  • Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees.
  • Run a safe, injury/accident free workplace.
  • Responsible for all aspects of vehicle and heavy equipment rentals.
  • Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies.
  • Manage relationships with key operations vendors.
  • Manage and maintain good relationships with customers in terms of the operations side.
  • Coordinate with Sales team for claims and manage returns/replacement etc.
  • Track vendor pricing, rebates and service levels.
  • Review and approve all operational invoices and ensure they are submitted for payment.
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
  • Work closely with directors and management team to set and/or implement policies, procedures and systems and to follow through with implementation.
  • Communicate all operating policies and/or issues at department meetings.
  • Work closely with the inventory team to perform analysis of the company inventory and ensure the effective use of inventory, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses.
  • Planned deliveries, schedules, resource allocations and manage logistic of all orders to the customers in UK and outside of UK within the deadlines provided.
  • Work with and manage third party couriers to ensure smooth transportation.
  • Manage the efficient and safe use of warehouse spaces.
  • Implement quality control procedures on goods in and goods out and safety checks including returns.
  • Plan and manage new stock in.
  • Establish and manage order picking process and coordinate with other departments to maximize the efficiency.
  • Management of operations of exhibitions the company participates in.
  • Establish asset management procedures and technology to ensure accuracy in stock management.
  • Manage expenses and material purchase to control and reduce cost.
  • Manage third party vendors and own team on the installation of the company stand in different trade fairs.
  • Communicate with legal counsel and safety department to ensure all processes remain compliant with governmental regulations
  • Oversee budgeting, reporting, planning and auditing.
  • Produce weekly and monthly reports for company directors.
  • Any other tasks related with company operations.

Salary: Dependent on Experience

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Stock & Supply Chain Coordinator

Job Title:            Stock & Supply Chain Coordinator

Reporting to:     Operations Manager

Responsibilities include but are not limited to:

 Stock Control:

  • Accurately monitor and maintain inventory levels.
  • Organize and manage stock takes, cycle counts and investigate stock discrepancy.
  • Control inventory databases and access to stock.
  • Manage stock transfer between different warehouse locations.
  • Produce a weekly report on stock change.
  • Assist in weekly scheduling for stock going out and book the stock in with relevant department and shipping agent.
  • Run weekly sales and stock report for directors.
  • Update all retailers stock and stock due-in date on weekly basis.
  • In charge of template or report set up in order to track / increase the efficiency of the team.
  • Coordinate with Customer Service Team on returns and replacement.
  • Provide written reports of any issues raised.

Supply Chain and Sourcing:

  • Monitor stock changes and predict stock required for the next production, produce weekly reports on stock change.
  • Assist in sourcing suppliers, determining product availability, quality and value
  • Assist in maintaining good supplier relations.
  • Prepare purchase orders.
  • Manage production including inquiring quotations, prototype, sample confirmation, mass production, product photo shooting, obtaining certificates as required by law from manufacturers, quality control as well as shipment arrangement etc.
  • Ensure pricing, lead times, quantities and quality are being adhered to the requirement in each purchasing and production.
  • Manage damage and faulty stock and report to manufacturers on weekly basis.
  • Manage and ensure manufacturers provide replacement or/and credit for damage and faulty items in the next shipment/production.
  • Check invoices, shipping documents and scheduling payments.
  • Arrange and schedule goods-in with all related departments and shipping agencies.
  • Update in a timely fashion the relevant department for goods in, stock delays, shortages and any other stock issues.
  • Resolve any cost discrepancies between suppliers and internal Accounts Department.
  • Maintain, update and manage accuracy of product and supplier database/history.
  • Data consolidation and processing.
  • Create and update company product sheet including products specifications in co-ordination with the Product teams.
  • Assist in new product launch set-up or slow-moving sales with marketing and sales department.


  • Implement company policies and procedures.
  • Any other reasonable duties assigned by the directors / Operations Manager.


  • Proven experience in stock management and supply chain management.
  • Experience in working with home Furnishing industry will be an advantage.
  • Solid experience of stock management and control.
  • 2-3 years’ experience in managing production and maintain relationship with suppliers.
  • Advanced knowledge of Microsoft Excel sheet to produce and manage reports related with stock and production.
  • A high level of accuracy and attention to detail.
  • Good organizational & communication skills and ability to multitask.
  • Enthusiastic, ambitious, hardworking and self-motivated with a passion to succeed.
  • Able to work under pressure and to deadlines.
  • A good team player with strong interpersonal skills.
  • Ability to build and manage relationships at all levels within the business.
  • Ability to multitask and solve problems independently.

Salary: Dependent on Experience

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