Careers

Sales Administrator

Liang & Eimil (MFUK Design & Furniture Ltd.)

As a member of the Sales Administrative team you will be handling customer enquiries and orders efficiently. The role will involve have some involvement in the logistics of customer delivery and customer collections of goods as well as some general office duties.

This is an opportunity to join a fast paced and growing family owned company located in Enfield.

Sales Administrative Duties

Communicate with our B2B customers regarding orders by telephone and email.

Enter order, delivery and collections information are allocated accurately and efficiently into the company system and communicate these to customers.

Ensure customer enquiries and orders are handled in a timely fashion.

Actively pursue upselling and cross-selling during the communication process with customers.

Ensure any changes to customer orders in lead time or regarding deliveries are clearly communicated in a timely manner.

Execute duties in consultation with the Sales Admin supervisor and Sales Director where applicable.

Ensure the timely dispatch of company catalogues or samples to customers.

Regularly follow up unpaid or uncollected orders.

Filing of collection / delivery documents.

Any other duties reasonably allocated by the Sales Administrative Supervisor or Sales Director.

KPIs
Customer Communications and orders handled within an allocated time period of 24 hours.

Evident Pro-active Problem Solving.

(Potential for performance related bonuses)

Salary: Competitive

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Sales Executive

As a member of the Sales team you will be handling customer enquiries and orders efficiently and pro-actively pursuing sales opportunities with customers through cross and upselling. Your role will have some involvement in the administration of orders, customer delivery and collections of goods.

You will be an experienced sales executive with a minimum of two years experience, ideally within a wholesale environment. Language skills would be an advantage.

This is an opportunity to join a fast paced and growing family owned company located in Enfield.

Duties include but are not limited to:

Communication with our B2B customers by telephone and email.

Ensuring customer enquiries and orders are handled in a timely manner.

Processing orders and communicating with our B2B customers regarding orders by email and placed via website.

Pro-actively pursuing sales opportunities, including upselling and cross-selling during the communication process with customers.

Ensuring any changes to customer orders in lead time or regarding deliveries are regularly assessed and clearly communicated in a timely manner.

Executing duties in consultation with the Sales Director where applicable.

Comfortable in working under pressure and in a sales target driven environment.

Regularly following up on unpaid or uncollected orders.

Any other duties reasonably allocated by the Sales Administrative Supervisor or Sales Director.

Business to business luxury and designer wholesaler of furniture, lighting and accessories.

Salary: Competitive

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Customer Service Administrator

Liang & Eimil (MFUK Design & Furniture Ltd.)

You will be confident in communicating with customers at all levels, have excellent time management and a details oriented personality. The customer service Administrator will be a key part of the administrative support team. You will actively work to handle, minimize and solve any customers returns and claims.

Job Description

Customer Service Supervisor Duties

Monitor Claims and Returns communications for the company and respond via email or phone to queries and complaints efficiently and quickly.

Work with senior management and the scheduling and sales team where applicable to decide resolution of returns and claims.

Communicate clearly and quickly with our B2B customers on returns and claims to reach an expedient resolution.

Maintain and enforce company policies for returns and claims.

Actively communicate with managers to achieve a quick resolution.

Ensure any subsequent implementations for returns, claims are entered into company systems and followed up.

Communicate with warehouse on returns and repairs schedules as well as dispatch of spare parts.

Work with Accounts to facilitate and approved refunds / credits and enter replacement orders in the company system where relevant.

Maintain and report on data for returns and claims.

Additional Duties

Assist the Scheduling Team with weekly / daily delivery and collection bookings for standard deliveries.

Assist the Scheduling Team with printing delivery documents on a daily / weekly basis.

Other related duties as reasonably requested by management.

Salary: Competitive

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