Business Development / Account Manager
The Business Development Account Manager, located in Enfield, will report to the Sales & Marketing Director.
As an ambitious Business Development & Account Manager you will take ownership for the day-to-day management to equally build and nurture both new and existing clients.
It is essential that you have a keen eye for detail, great relationship building skills and are a fantastic storyteller, with the ability to uncover, pitch and close growth opportunities within your client base. Along with a commercial target for growing existing client revenue, you will also drive new business. Taking a consultative approach and generating strategy-driven proposals, transforming new business prospects that are generated by yourself and via our inbound/outbound marketing into long term profitable clients.
Naturally, you will be hugely self-motivated, target driven and seeking to work with a team of like-minded sales professionals.
Key Responsibilities will include:
You will pro-actively nurture existing relationships and develop new opportunities to maximise sales and achieve your sales targets and departmental KPI’s.
Managing and building long-term relationships with spending accounts, identify opportunities from existing customers, develop products and plan for future growth whilst managing their day-to-day requirements.
Proactively generate leads, qualify leads and run new business sales cycles from end to end to proactively generating sales.
Identify potential new customers and develop a strategy around product and service to optimise sales and profit.
Develop and execute account strategies to ensure the customer perception of value leads to high customer renewal rate.
Manage all aspects of the sales process including lead management, discovery, negotiation, account care and will play an integral role in the overall success of the sales team.
Acting as the main point of contact for direct opportunities and partner queries and you will ensure the timely response and effective outcome for all inbound queries from your allocated accounts.
Maintain accurate and up-to-date records on all account activity within CRM database and submit monthly reports on progress.
Develop ways to improve the customer experience and build loyalty to the company.
Attend meetings, conferences, exhibitions as required (when current situation permits)
Proactively booking showroom appointments to gain more business.
Respond to any internal enquiries.
Managing your own diary.
Processing customers transactions such as orders, quotes, and claims.
Solid B2B sales experience in the home furnishing industry with a minimum of 3 years in account management and business development and demonstrating the ability to successfully meet set goals.
Able to demonstrate where you have reached your sales targets.
Goal orientated and used to working to targets and KPI’s.
Utilizing your industry expertise and knowledge, you will have the ability to accurately assess and anticipate customer requirements, ensuring they receive the greatest possible service throughout their experience with us.
Proficiency with managing customers using a CRM and prior knowledge of Sales Force would be advantageous.
You will also possess strong communication (written and verbal) and interpersonal skills, with a proven track record of establishing and maintaining business relationships.
Enthusiastic and adaptable to thrive in a fast-paced, rapidly changing environment.
A good work ethic, doing what it takes to meet your commitments and ensure company-wide targets are achieved.
Ability to present well, deliver results, meet deadlines, and manage time effectively.
A high level of initiative and ability to work independently.
Commercial mind – always on the lookout for revenue opportunities
Following standard operating procedures
You are a natural multitasker and passionate about design.
Competitive salary, commission, and performance related bonus scheme
23 days holiday + bank holidaysSalary: Competitive
Sales Support & Customer Service Administrator
Liang & Eimil (MFUK Design & Furniture Ltd.)
You will be confident in communicating with customers at all levels, have excellent time management and a detail oriented personality. The role will be a key part of the administrative support team. You will both actively work to handle, minimize and solve any customers returns and claims and work with the sales team.
Monitor Claims and Returns communications for the company and respond via email or phone to queries and complaints efficiently and quickly.
Work with senior management and the scheduling and sales team where applicable to decide resolution of returns and claims.
Communicate clearly and quickly with our B2B customers on returns and claims to reach an expedient resolution.
Maintain and enforce company policies for returns and claims.
Actively communicate with managers to achieve a quick resolution.
Ensure any subsequent implementations for returns, claims are entered into company systems and followed up.
Arrange, process and schedule (with logistic team) spare parts orders, replacement orders and return orders and site visit etc.
Liaison with warehouse team on booking in returns, quality inspection on returns and repairs schedules etc.
Work with Accounts to facilitate and approved refunds / credits.
Maintain and report on data for returns and claims.
Provide support to the sales team in handling enquiries and orders by phone and email.
Provide support to the sales team in following up with customers on deliveries, collections, and payments.
Provide support for Logistics team.
Other related duties as reasonably requested by management.Salary: Competitive
About the Position
Reporting to the Sales & Marketing Director you will be responsible for implementing the marketing strategy for the company across website, social and print media. We are looking for a driven and detail oriented person, ideally a marketing graduate with experience in the field of marketing for the home furnishings industry.
ABOUT THE COMPANY
Liang & Eimil is a fast growing B2B wholesaler of fine home furnishings.
Liang and Eimil prides itself on creating unique designs for luxury furniture, lighting and accessories for the interior design industry. We provide creative solutions to our clients, adding value to their business.
We know that good design evokes emotions that transform our daily lives into memorable experiences. Inspired by classic designs, but rooted in the present, our innovative modern collections are intended to complement and enhance your interior vision. We are committed to sustain our competitive edge by continuously developing new collections and focusing on our customers’ needs – providing quality, design, value and service.
DAY-TO-DAY ACTIVITIES WILL INCLUDE…
You will help to develop and execute the social media strategy for the company with the Sales and Marketing Manager across Instagram, Facebook, Linked in and other appropriate social media channels.
You will regularly update and improve the company website and work with our web developers to implement changes where required as well as ensure SEO.
You will assist in the development of digital newsletters and their distribution.
You will assist to maintain and organise the company marketing lists and any image resources.
You will provide analytical reports on the company marketing initiatives.
You will assist in researching and implementing any print marketing assets & campaigns.
THE IDEAL CANDIDATE’S PERSONALITY AND QUALIFICATIONS…
Knowledge of Adobe Creative Suite
Social Media Savvy with good copywriting skills
A drive for perfection and communicating the brand’s ideals and aesthetic
A love for combining consumer insights and data to drive decisions
Proficiency with Google Analytics, MailChimp, Hootsuite, WordPress
An understanding or passion for the design / home furnishings industry
Quick, clear and honest communication
Support the implementation of sales and marketing plans.
Input into the marketing and brand awareness strategy
Work closely with other members of the sales team to ensure accurate, timely and effective promotion of the brand through the website, email marketing campaigns, social media, and advertising.
Working closely with the Stock & Supply Chain Coordinator to make sure all product data is accurate on the website.
Collaborating with Retailer partners and working on marketing strategies
Social Media: Grow brand awareness and customer engagement with campaigns relevant to the audience and social media platforms: focus on delivering traffic to the website (Instagram, Facebook, LinkedIn, Pinterest)
Brand Marketing: Build awareness of company brand values through marketing activity (PR, events, influencer and brand collaborations, maintaining the marketing assets library, support seasonal and new product launches)
Creating stock reports – feeding them to retailers and business development team.
Working closely with BD – finding Leads.
Help ensure development and optimisation in the use of HubSpot as a CRM, marketing, automation and lead generation tool in collaboration with Sales and Marketing Director.
Plan, coordinate and drive ideas for email/direct mail elements for event marketing campaigns
Coordinate running reporting, evaluation and improvement of email marketing/social media activities.
Collect, evaluate and make recommendations based on data from marketing activities (for website, email, social etc.)
Demonstrate industry awareness and understanding of identified important markets and stakeholders for Liang & Eimil.
Demonstrate excellent understanding of all Liang & Eimil events and the features and benefits they bring to our leads and customers.
Develop and implement the content for social platforms and website and update daily.
Develop, manage, and optimise company digital media presence.
Analyse the effectiveness of campaigns and reporting on all marketing activity.
Implement, track and measure all activities & ROI for the company marketing activities.
Organize marketing & sales events, trade shows and campaigns.
Design marketing and promotional materials such as brochures, newsletters etc.
Maintain and manage daily the whole website including uploading new products, writing copy, launching campaigns, update stocs, publishing news etc.
Communicate with clients and building good relationships.
Manage interactions with external vendors where necessary.
Support the development of the sales pipeline and lead generation.
Work with the UK based Sales team to provide timely sales opportunities.
Add to and build UK prospect database.
Attend trade shows and events as required.
Experience & Skills
At least 3+ years’ marketing experience in furniture wholesale industry or interior design industry is will be advantageous
WordPress/html knowledge would be required
Experience with HubSpot or other CRM software beneficial.
Experience with spreadsheet software (Excel, Google Sheets etc.)
Experience in writing content and marketing messages about furniture and furnishing products.
Experience of using and working with Google Analytics
Plan, schedule, and post social media content across social platforms (Hootsuite)
Ensure content and display of product information across the website is accurate, relevant, adhering to brand guidelines
A creative mindset, always seeking new and innovative solutions and proposing concepts
Knowledge of social tools/SEO
Knowledge of social media marketing activities/ platforms/vehicles
Knowledge of using Photoshop, InDesign, illustrator and other design programs
Experience in graphic design and video editing
Creativity to design and write marketing messages for use on various platforms
Creative-thinker able to take ideas from concept to execution.
Excellent written skills with keen attention to detail.
Great copywriting and proofreading skills, with creativity and attention to detail.
Ability to adapt to requirements of the business and a “can do” attitude.
Exceptional organisational and time management skills
Ability to multi-task, work efficiently in a high-paced environment and under tight deadlines
Excellent interpersonal & communication skills
Ability to collaborate with the rest of the team to produce the best possible work.
Demonstrated ability to interface with different levels of ManagementSalary: Competitive